Privacy Policy
Last updated: January 26, 2026Your Privacy Matters
At SNYHO, we believe your data belongs to you. This Privacy Policy explains how we collect, use, and protect your information when you use our platform. We're committed to transparency, security, and your privacy rights.
What Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Password (encrypted and never stored in plain text)
- Workspace information you create
Usage Data
We collect minimal usage data to improve our service:
- Feature usage patterns (anonymized)
- Error logs (for debugging only)
- Performance metrics
Content You Create
All content you create (contacts, deals, projects, tasks, messages) is stored securely in your workspace. This data is yours and is only accessible to you and your workspace members.
How We Use Your Information
We use your information solely to:
- Provide and maintain our service
- Authenticate your account
- Send essential service notifications (not marketing emails)
- Improve our platform based on anonymized usage patterns
- Respond to support requests
We do NOT:
- Sell your data to third parties
- Use your data for advertising
- Track you across other websites
- Share your data without your explicit consent
Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data in transit uses TLS/SSL encryption
- Database Security: Your data is stored in secure, encrypted databases
- Access Control: Role-based access ensures only authorized users can access your workspace
- Regular Backups: Your data is backed up regularly to prevent data loss
- Security Monitoring: We monitor for suspicious activity and unauthorized access
Your Rights (GDPR Compliant)
If you're in the European Economic Area (EEA) or anywhere else, you have the right to:
- Access: Request a copy of all data we have about you
- Rectification: Correct any inaccurate data
- Erasure: Request deletion of your account and all associated data
- Portability: Export your data in a machine-readable format
- Objection: Object to processing of your data
- Restriction: Request restriction of processing
To exercise these rights, contact us at privacy@snyho.com
Cookies
We use minimal, essential cookies:
- Authentication: To keep you logged in
- Preferences: To remember your language and workspace selection
- Security: To protect against CSRF attacks
We do NOT use tracking cookies, advertising cookies, or third-party analytics cookies.
Data Retention
We retain your data for as long as your account is active. If you delete your account, we will delete all your data within 30 days, except where we're required to retain it by law.
Third-Party Services
We use trusted third-party services for essential functions:
- Hosting: Cloud infrastructure providers (data remains in secure, encrypted storage)
- Email: For sending essential notifications (we don't use your email for marketing)
All third-party services are bound by strict data protection agreements.
Children's Privacy
SNYHO is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We'll notify you of any significant changes by email or through a notice on our platform. The "Last updated" date at the top indicates when this policy was last revised.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@snyho.com
Support: Contact Us
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